The Communication Consultants team have extensive experience and knowledge of the design and implementation of commercial communication systems. We have been in the comms business since 1987, so have seen a fair few successes and failures over that time.

We are (and frequently do) act as an unbiased expert witness on behalf of clients, to offer an independent analysis and explanation for why something has gone very wrong.

Maybe this is down to not having the right equipment for the job recommended to you in the first place, or even if it is fit for purpose, maybe somewhere in the supply and implementation stages something has gone wrong that affects the overall performance of the solution.

It might be for example in the IP world, that the network was not adequately tested before the reseller accepted the order, so the usual phrase may be familiar “it’s not our kit, it’s your network that’s causing the problem”. Recognise that?

Let’s cut to the chase, we are independent communication consultants. We don’t work for a manufacturer or reseller – we work for whoever engages us and are fiercely loyal to our paymasters!

If you engage us to back you as an expert witness resource we are able to provide you with the following critical information & actions.

• If required visit site and compile a complete audit of an existing solution, including interviews with your staff, in order to accurately gauge what effect the shortcomings are having on your business
• Write a detailed pre-court report designed to encourage an out of court settlement and closure of the case.
• Confirm that the price the solution was sold to you for represents its market value.
• Identify any mis-selling that may have occurred.
• Attend court as the expert witness to give evidence if required to do so.

We have a good track record in terms of success for the clients that engaged us to act on their behalf in resolving time consuming and costly disputes. We are able to get to the heart of the matter much faster then when a client attempts to do this in house. As experienced system designers we bring to the table a combination of 50 years technical and commercial know how.

The service also extends itself to wide area voice and data networking shortcomings as well as single site scenarios.

Please contact us if you are experiencing ongoing problems in resolving an unfortunate situation.