Facilities Manager

Facilities Manager has evolved from clients requesting a more comprehensive service. Having gone through the selection process, we can extend our services to oversee the installation and commissioning of new systems too. This managed service provides an all-encompassing service involving -

• Independent consultative appraisal of what is the best fit product
• Procurement of the appropriate product
• Project management of the entire installation process
• Full sign-off of completed project processes
• Ongoing Tier 1 account management and technical support via SLA (Service level agreed) partners
• Pro-active escalation and access to our team of technical support & account managers

We will ensure that the implementation delivers all of the promised features and benefits - turning theory and pretty pictures on brochures into available (and usable) technology.

The aim is to guarantee project perfection above and beyond the end point of the initial consultancy service. Client feedback on this service has been:

• “We appreciated the added security of having Communication Consultants there to call in as 'troubleshooters' if necessary.”
• “They were totally accountable for delivering a working system - removing all risks.”
• “Their knowledge of how the industry works (and the margins it enjoys) had reduced costs by an average 22%.”
• “We bypassed unstable resellers, providing direct manufacturer 'Tier 1' resources and senior project team personnel.”
• “They were able to evaluate several platforms on a bespoke basis without needing to waste time sitting through several biased presentations.”

Facilities Manager works well because we've been trained on all 'best of breed' voice and data platforms since 1988. We place particular emphasis on receiving continual updates from all the main manufacturers, allowing us to provide bespoke advice across the widest possible spectrum.

Summary of the effective advantages of Communication Consultants FM processes

1. Absolutely open product analysis.
2. The ability to examine all leading brands and products through a single contact point.
3. Full access to all "insider knowledge".
4. Tap into our technical expertise gained through accreditation across the full spectrum of award-winning hardware from the leading manufacturers.
5. Access to Major Account discounted rates on hardware (regardless of manufacturer).
6. Avoidance of long-term tied or captive contracts.
7. Total accountability plus professional account management service (rarely provided through normal channels).

Whether you select our straightforward Consultancy package, or opt for the additional security of Facilities Manager, we promise to take extraordinary care in ensuring you make the right telecom decisions.